Welcome to Bijouxdelou.com!

Here’s a list of the most commonly asked questions. In case, you can’t find the answers you need, view our Terms of Service.

On Orders

There are 2 ways to order.

1. Order directly from our website, www.bijouxdelou.com. Ordering instructions can be found in the following links:

Infographic on the ordering and buying process

Detailed instructions on how to order via the website

2. Send us a private message in facebook, email us, text us your orders. Please provide the following informnation:

  • recipient's name
  • shipping address
  • your email (required for package status notification)
  • recipient cell # (required by courier)
  • items and quantities ordered
  • mode of payment (BPI deposit, BDO deposit, Paypal, GCash, LBC)

Please note that we usually cannot reply immediately once you send us a private message, email or text message. If you are in a hurry, we highly recommend that you take the time to order directly from our website.

Bijouxdelou.com is partnering with Checkmeout.ph to provide cash on delivery option for clients in Metro Manila and from nearby provinces (Bulacan, Rizal, Cavite and Laguna).

Checkmeout.ph is owned and operated by LBCX which is an affiliate of and the IT Services and E-commerce arm of LBC Express Inc.

Since we are partnering with checkmeout.ph, there will be additional charges to cover the cost for Checkmeout.ph's services. The additional cost will be as follows:

Transaction fee (covers checkmeout.ph transaction fee, packaging fee and handling fees) - P100 for the first P1000, P50 for each additional P1000
Shipping fee - P100 for Metro Manila clients, P150 for clients in Bulacan, Rizal, Cavite and Laguna
Insurance fee - 1% of the total

For example, if an item costs P1000 and you want to order via CoD to a Metro Manila address, your total will be P1212. Cost breakdown will be as follows:

Item price - P1000
Transaction fee - P100
Shipping - P100
Insurance - P12
TOTAL - P1212

Orders via cash on delivery take 3-6 business days to deliver ( Day 1 starts the next business day after we have confirmed your order for pickup).

To order via checkmeout.ph, we will provide links in our facebook listing for each item. We will also include these links in the product description of our items in our website as seen in the screens below.

Facebook Product Listing
Website Product Listing

Yes, we can do meetups for transactions over P3000. We have full-time jobs unrelated to running this site and so we have the minimum purchase amount for meetups to make the meetup worth the time spent away from our day jobs.

If you purchase amount does not reach P3000, you can either have it sent via courier or pick the item up from our Rosario, Pasig warehouse.

If you want to pick up the item from our Rosario, Pasig warehouse, please schedule a visit. To schedule a visit, please provide the following information:

  • your name
  • cell #
  • email
  • items to order
  • date / time of visit (must be 3 days from the time you submitted this information as we can only reserve for 3 days)

Once we have the information above, we will provide you with our address and map to our warehouse.

If you do not want to be hassled by Metro Manila traffic, we can send your order via courier (Xend Express or LBC). For Xend Express alone, we have sent more than 6000 packages:

http://v2.xend.com.ph/widget/badge/100407005

You can also check out the many feedback of past clients about us which our clients posted on their own free will. There are even some feedback way back from 2009.

https://www.facebook.com/bijouxdelou/posts_to_page (can be viewed in desktop only)

If you are using facebook with free data, you can see client testimonials by clicking posts to page (in the red box) as seen in the attached photo.

We are purely an online store. We have no retail stores. We ship paid orders via LBC or Xend Express. For Xend Express alone, we have shipped more than 6000 packages:

http://v2.xend.com.ph/widget/badge/100407005

If you wish to purchase items personally, you can do so by purchasing the item from our Rosario, Pasig warehouse.

If you want to pick up the item from our Rosario, Pasig warehouse, please schedule a visit. To schedule a visit, please provide the following information:

  • your name
  • cell #
  • email
  • items to order
  • date / time of visit (must be 3 days from the time you submitted this information as we can only reserve for 3 days)

Once we have the information above, we will provide you with our address and map to our warehouse.

Alternatively, you can visit us at one of the many bazaars that we participate in Metro Manila. Our next bazaar will be in Novmeber 2016. Please follow us and subscribe to our events so that you are informed of our upcoming bazaars.

Yes, you can but you need to schedule a visit.

To schedule a visit at our Rosario, Pasig warehouse, please send us a private message with the following information:

  • your name
  • cell #
  • email
  • items to order
  • date / time of visit (must be 3 days from the time you submitted this information as we can only reserve for 3 days)

Once we have the information above, we will provide you with the complete address and map to our warehouse.

It is necessary that you schedule a visit because our warehouse does not have a showroom and it is better that you inform us ahead of time when you plan to pass by and what items you are interested in so that we can manufacture (or get the items out from boxes) before you drop by.

On Payments

We accept the following modes of payment from Philippine customers: BPI deposit, BDO deposit, Gcash, LBC and Paypal. We accept Paypal from international customers.

As we strive to keep our prices low, they do not take into account Gcash cashout fees and Paypal transaction fees. Customers then shoulder these fees, which are automatically added to the total. The Gcash cashout fee is equivalent to 2% of total due. The Paypal transaction fee is equivalent to 4.4% of total due plus P15 or US $0.30.

Client pays first before we ship orders. Payment is due three days (excludes Sundays) after order submission.

Customers who pay through bank deposit or LBC remittance must send us a photo of their deposit slip or remittance receipt through a Facebook message at https://www.facebook.com/bijouxdelou or an email at This email address is being protected from spambots. You need JavaScript enabled to view it..

Starting June 2016, we can offer cash on delivery service within Metro Manila. You can know more about cash on delivery from the following link. http://bijouxdelou.com/blog/181-cod-metromanila-only

Yes. There are payment fees that you need to pay.

Paypal charges us tranasaction fees when we receive payment into our Paypal account. This is equivalent to 4.4% of the total due plus Php15 or US $0.30. When you pay via Paypal, we add Paypal transaction fees to your total.

Globe G-cash charges us cashout fees equivalent to 2%. Hence we add 2% of your total to cover the Globe G-cash cashout fee.

If you live outside of Metro Manila and you were to pay via BDO bank deposit, BDO will charge you P50 as remittance fee. You will be paying BDO this fee directly.

If you were to pay via LBC, LBC will charge you a remittance fee.

You can still pay via BPI or BDO bank deposit even though you do not have a bank account.

You can also pay via LBC remittance. You just need to bring 1 government or school ID and pay LBC its remittance fee and you will be able to pay us via LBC remittance

There are 2 ways to remit money to us via LBC.

One is via card loading to our LBC Send and Swipe account. The other is via LBC branch pick-up also known as IPP (Instant PesoPak).

In LBC card loading, your remittance is loaded directly into our LBC send and swipe account. Since we have an account with LBC, our details such as address and contact number are already in LBC's system. Because these information are already with them, the only information that you need to provide LBC is our:

  • LBC send and swipe card #
  • LBC account name (name of the person who owns the LBC send and swipe account)

For LBC branch pick-up, we will have to physically go to an LBC branch and retrieve your payment.

We prefer card loading into our LBC send and swipe account because:

  • It is a cheaper option to our clients. The remittance fee is P3 for every P100 (for remittance amounts below P1000).
  • Your remittance is immediately loaded into our account.
  • We can ship your package 1 day after you have shown us proof of payment.

LBC branch pickup is:

  • 100% more expensive than LBC card loading. The remittance fee is P6 for every P100 (for remittance amounts below P1000).
  • There will be a delay in shipping your package since we will retrieve your payment first before we ship your package.

If you do not mind paying a higher remittance fee, feel free to send us LBC IPP payments.

Cash on delivery is possible only within Metro Manila and nearby provinces (Bulacan, Rizal, Cavite and Laguna). We partner with checkmeout.ph (owned and operated by LBCX, which is a sister company of LBC) to provide cash on delivery service. Since we partner with a 3rd party for CoD, we add P100 to the price of your order (for order amounts P1000 and below) to cover all CoD related fees. Also, delivery via CoD takes 3-6 business days from the time that we have confirmed your order for pickup.

You can read more about cash on delivery in the following link.

http://bijouxdelou.com/blog/181-cod-info

On Shipping and Delivery

We ship throughout the Philippines via LBC and Xend Express. We ship worldwide via Sweden Post or Singapore Post.

Within the Philippines, we employ Xend Express and LBC Express to deliver your packages. For clients abroad, we employ Singapore Post or Sweden Post.

Shipping and packaging is additional and is dependent on your address and chosen courier.

We ship throughout the Philippines via Xend Express and LBC, and worldwide via Sweden Post or Singapore Post.

If via Xend Express, shipping and packaging starts at P90 within Metro Manila (1-2 business days) and P130 to areas outside of Metro Manila (3-6 business days).

If via LBC, shipping and packaging starts at P165 within Metro Manila, P185 within Luzon, P195 within Visayas and Mindanao. LBC ships in 1-2 business days.

For international clients, we ship via SingPost's premium registered airmail. A 100 gram package and below will cost between P250-P300 (US$5 to US$6) to ship and will take 7-15 business days to deliver.

Thanks.

We ship 1-2 days after payment verification. LBC can deliver in 1-2 days wherever you are in the Philippines. Xend Express can deliver in 1-3 days within Metro Manila and 3-6 days outside of Metro Manila.

For example, if you pay on Monday, we will ship Tuesday. If you choose LBC as your courier, your package will arrive Wednesday at the earliest.

 

If the courier is Xend Express, your package is insured up to P2000 at no additional cost to you. You can purchase additional insurance for P1 for every P100 added value.

If the courier is LBC, your package is insured up to P500 at no additional cost to you. You can purchase additional insurance for P5 for every P500 added value.

Packages shipped via Sweden Post and Singapore Post are not insured. We have never lost a package that was sent abroad. However, we have had packages returned to us because the destination address was incorrect or incomplete (for example, no PO box number for addresses in the Middle East). Please make sure that your address is correct. We have trained our support team to verify international addresses before shipping your order.

If your package is insured, we will contact the courier and have them investigate the circumstances of the loss. If the courier admitted that the package was lost because of their error or negligence, we will immediately ship a replacement. The investigation normally lasts a week after a loss is reported.

No you do not. We do combined shipping. If you order more than 1 item, you only pay the shipping fee once but the packaging fee may increase by P20 or P40 due to the use of a larger box

We only grant an exchange for items that are:

1. packed in sturdy boxes which are bought by clients as part of the shipping and packaging fee.

2. received damaged and when the nature of the damage is such that it cannot readily be fixed. For example, a loose jump ring or hinge can easily be repaired with long nosed pliers.

 

Customers must:

1. report a damaged item within 2 days from the date of receipt

2. send back the damaged item within 2 days from reporting the damage

 

Shipping the damaged item back to us and shipping the replacement item will all be at our expense. If there is no suitable replacement for the damaged item, we will grant the customer store credit which can be used towards a future purchase.

 

Note that rings that do not fit the client is not considered as damaged. Damage due to misuse and reaction to very acidic sweat are not covered by this policy.

 

On Products

You can see prices of our items either in the Facebook post (see photo-caption) or from the product listing in our website http://www.bijouxdelou.com

Fastest way to check for availability is to check our website at http://www.bijouxdelou.com. Our website contains real-time stock level of all our products.

Yes, we can notify you via email. Due to the numerous requests for notification for product availability, we have automated this process so that you are sent an email once we have restocked the item in our website.

You can add yourself to the notification list for an out-of-stock item by clicking the NOTIFY ME WHEN AVAILABLE button as seen below.

 

And, entering your name and email address as seen below

 

If you cannot go to our website, you can send us a private message in facebook with your name, email and the item that you want to be notified once it is in stock.

About Bijoux de Lou

Welcome to our jewelry box filled with whimsical and nostalgic pieces. In this online store of ours, we open to you the treasure trove of trinkets that we have found through our travels.

We offer a wide variety of costume jewelry that include never used, vintage lockets; bracelets & necklaces designed with genuine vintage & contemporary charms; statement piece cocktail rings; and artisanal brass jewelry.On 2014, we started offering fandom jewelry.

You can contact us using the following methods:

 

1. Facebook fanpage - http://www.facebook.com/bijouxdelou

You can send us a private message at our Facebook fanpage at http://www.facebook.com/bijouxdelou.

To send a private message, click the "Message" button found in our cover page (in red box in the photo below).

 

 

2. Email

Primary: This email address is being protected from spambots. You need JavaScript enabled to view it.

Secondary: This email address is being protected from spambots. You need JavaScript enabled to view it.

 

3. Cell

Smart: +63 998 5769874

Globe: +63 917 8342351

Please note that we have day jobs and may sometimes be unavailable to take your call. If you are unable to call us, please send us a text message and we will reply back as soon as we can.

We prefer that you read the client testimonials about us and you decide for yourself.

You can see client testimonials from the link below:

http://www.bijouxdelou.com/testimonials

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