1. On orders

Any orders submitted on our site serves as a contract between the buyer and Bijoux de Lou. We expect payment within 3 days. We will then ship the order 1-2 days after receipt of payment. Orders that remain unpaid after 3 days will be automatically cancelled by our system. We cannot extend your payment deadline. You will have to create a new order to reserve your item.

2. On Shipping

We ship items 1-2 days after payment confirmation.

We utilize 2 couriers for Philippine clients - LBC and Xend Express. LBC delivers anywhere in the Philippines in 1-2 days excluding Sundays. Xend Express delivers to Metro Manila addresses in 1-2 business days and to provincial addresses in 3-6 business days. Both our couriers do not deliver on Sundays.

For international clients, we ship via Sweden Post's premium registered airmail. Your package is trackable in the SingPost website and will arrive to its destination in 7-15 business days. We ship via SingPost Mondays to Saturdays.

3. On Non-paying customers

We reserve the right to blacklist anyone who has repeatedly failed to meet our payment deadline. Blacklisted clients will have their Bijoux de Lou accounts permanently disabled.

4. We value your privacy

Any information submitted on our site will remain confidential. We will not share your personal data or purchasing history with any individual or group outside Bijoux de Lou. Our complete privacy policy can be found here.